The Time is Now

It’s gotten to be a cliché. The pace of change is increasing and is unlikely to slow down anytime soon. You’ve heard it a thousand times, in a thousand different ways. At times it feels as if we keep repeating it for the same reasons that accident survivors keep repeating, “I just can’t believe it.” when they are in a state of shock. By repeating it, over and over again, we hope that it sinks in and starts to become normal. If that is the case, we have to say it again and again and again.

I do believe we are in a bit of denial – and that is a dangerous place to be. Denial takes several forms: pretending things are as they have been, paralysis, fear or underestimating the size, pace and impact of the changes around us. These denial strategies may provide a false sense of comfort in the short term, but are devastating in the long term.
One way to move out of denial is to be confronted with facts that give shape and form to that which you are denying. The video, Shift Happens, might do that for you!

Leaders: Born or Made?

Here’s the final guest post by a student in my Leading Change course at Purdue. This post (his second, which also made our top ten!) is written by Paul Middleton, a Purdue student from San Diego who is majoring in aviation.

The age old question… Similar to what came first the chicken or the egg? No answer is more right than the other. I believe both leaders are born and made. All leaders are born with certain personality traits, some more social then others. However, that is not to say that a person born with an introverted personality cannot be a leader. It just means someone born with natural leadership qualities has less to learn.

Anyone with the desire to lead can develop the necessary skills. When looking at the “top 10 leadership traits and qualities” found on strategicbusinessteam.com; only 5 were traits that a person could be born with and all ten of those qualities could be learned and developed. So in essence, yes, a leader can be born with natural qualities but in order to be a good leader he or she must learn to develop other traits. The training forum stated that leadership is a skill and a habit. Like most skills and habits, one that improves with practice. As we become more skilled the habit takes over and we worry less about the mechanics of doing it and focus more on the outcomes to be achieved.

In other words, Becoming a good leader is more about improving your skills whether you are born with them or not. So again the question; are leaders born or made? I guess the real answer to this question depends on what your definition of leadership is.

If It Works, Why Fix It?

This is Bill Knuepfer’s second guest post – about how software changes may be more difficult for some of us. Bill just graduated from Purdue as a preparation to enter the family business.

Many times, companies cross a road where a software change or upgrade becomes a necessity. Management usually makes the decision to change their software with the right intentions: to increase efficiency. But there is a bit of an oxymoron effect of this. There is a period where the transition to the new software actually slows the production and efficiency of employees. Whether or not their efficiency will rise above that of the previous software is a lingering question at this time. Employees will need enough time to adjust and get used to the new software before they become masters at it. But how long is too long? The efficiency lost during this transition could prove to make this investment a losing one. Even if the production of employees on this new software increases to the same level as the last, and eventually surpasses it, the decision to change may still have been a bad choice. Let’s say that this efficiency rate differs in all of your employees (as it really would). Will your originally most productive employee now be a “bottom-feeder”? Will the young-bucks of the newer generation take advantage of this situation and pass on their elders? My answer is yes.

My generation finds it easier to adapt to changes in software. We are better with technology, and technology is constantly changing. The older generations have trouble learning the new technology and therefore would prefer to hold on to the software system that took them a long time to learn. I am obviously generalizing the differences in the generations, but there is some truth to this. When a software change is presented to employees by management, it is usually the older employees that have the biggest issue with it. They see this change as an increase in the difficulty of their jobs. They have already become used the previous software and are complacent in keeping it, even if they agree with management that it is the right decision. So how do you convince someone to change who agrees with your desire to change, yet doesn’t want it? This is a problem that so many companies face. How is an older employee held accountable to make this change without fear of losing their job? Should incentives be created to enable the change in this group? Why should they be rewarded to change when everyone else did it willingly? These are questions that gave me headaches all summer long. The company I was working for was attempting to change their software in just one area of the business: quoting. The reason it was only this area of the business is because the software had been updated in the past, and this portion of the business was the only part that it did not work. Today, the change has still not been made. They are still on the same software from 1989. The attitude taken by the employees is that “if it works, why fix it?” And it does work. But it needs to be updated because it will cut down on a lot of data entry time from the old system to the new system. What would you do? Do you agree that the change needs to be made? Or would you side with the older employees who may be motivated by their unwillingness to learn something new, but also have a point? I would say if I were in their shoes, I would change for worry of being phased out of the business. But when someone is so close to retiring anyway, the worry of being “phased out” does not exist.

Make Your Ordinary Day a Successful Day!

Here’s another guest post written by a student in my Leading Change course. Sabina Quagraine is a December graduate with a major in Retail Management in the School of Consumer Sciences and Retailing. She was born in Ghana and raised in Edmonton, Alberta.

Do you know those people in your life that are always just so lucky? It seems that everything they touch turns into gold and you ask yourself, “Why are they so damn lucky?” I am going to help you out here and give you some keys to making yourself more successful.

1) Wake up early! Don’t fall victim to negotiating with you alarm clock for more sleep. The snooze button is for the people who want to sleep their lives away. I challenge you for the next week to get up an hour earlier then you usually do and get going. Once you see yourself getting a few more things done during your day, maybe the next week you can get up earlier.

2) Read up on what is going on in your world; read the headlines and watch the news. Not only should you know what is going on in the world, you will be the first to recognize opportunity for conversational pieces or even better, business ventures for the future- long before the competition has even had their first cup of coffee.

3) Send something to one person who can hire you! This something could be sending your resume to companies of interest or maybe a follow-up email to a company or contact you talked to in the past. Connection is key! Keep every business card or contact you are given, you never know when your paths will cross again and you will need them. You want every company in your industry to know your name or at least employ someone that knows your name.

4) Keep up with an old friend or associate you haven’t talked to in a while. Ask how they are, what are they working on, or suggestions on how you can help them. You will make their day and everyone appreciates being thought about even with the test of time.

5) Revisit the lost art of a handwritten letter. It makes a huge impression! There is always someone out there that you could write a handwritten thank you to or you must not be doing things correctly!

These may seem so simple but they are effective. It’s the little things you change throughout your life that make the biggest impacts. If anything, remember these steps when you are hitting the snooze button and someone else is getting your promotion.

Stick with the Niche….or Find a New One?

Here’s another guest post written by a student in my Leading Change course at Purdue. Bill Knuepfer just graduated from Purdue as a preparation to enter the family business.

The word “niche” means something different to every company. Some companies wish to find their niche, some have found it and rely on it, and some want to move on into another. Chances to change a company’s niche arrive all of the time. These “chances” are brought about through changes in their industry, changes in the economy, and changes in the management’s desires. In the manufacturing of metal component parts in America, specifically, a change in the industry arose in the early 2000’s. This industry, as well as many others, was shifting their focus to cheap labor. In other words, “China”. Price was the name of the game for some of these parts, and with struggles in the economy, customers of these manufacturing facilities were valuing price over many other important factors (even quality). How did customers find a lower price? They found cheaper labor. It was a sad realization that factors like relationships, quality of a certain part, and on-time delivery were not making the sale for these businesses any longer. Some American companies took the lower bids and barely broke even for a few years, hoping the work would come back to the US. For others, this was not an option; rather it was a “chance” (or necessity) to change.

Below is an article pertaining to a company that has found their 106 year old niche to be effective even in this ever-changing market. There are many companies that took this route. Some find this decision to be the right one for this specific company. Others would look at this situation and think that the only way to grow is to change.

http://www.productionmachining.com/articles/manufacturer-stays-true-to-106-year-old-niche

Below is an article of a company that found that they must alter their niche. They did not completely abandon their niche of “High Volume”, they just expanded it to “High Volume, High Precision”. This was something that the Chinese could not compete with. This company moved into an industry where precision was the most important factor and not necessarily just pricing. Large changes for the business ensued. The article discusses whether or not the initial investment of this change was worth it at that point in time.

http://dupagemachine.com/news/productionprecision.pdf

After reading these, think about what you would have done. Would you have made the decision to keep at it, even if you knew you would lose business. You would continue to break even but the future would be unknown. Growth may not be an option. Or would you change? Would you make the investment to change? Even with the future unknown, would there still be a more likely chance of survival in this time versus “riding it out”?

Change is Inevitable Except from a Vending Machine

Here’s another guest post written by a student in my Leading Change course. Ninah comes to Purdue by way of Seneca, Illinois. She is majoring in Building Construction Management in the College of Technology and spends her time tutoring, outdoors, cooking, reading and scrapbooking.

So I’m one of those crazy people who’s known exactly what I’ve wanted to do in life from a very early age. I’ve had the same goals about my future since like the 6th grade. Go to college. Check. Build mansions. Check. Get married. Check. (Well almost….) And this is the part where the life plan I have had mapped out since I was 12 comes to a screeching halt. Like I said, I have always been one to have a million goals in life and always be working to achieve everything I’ve ever wanted. (Yeah, I know you’re thinking well good for you blah blah blah… just wait, I get put in my place. So just hang in there.)

Four years ago I met a guy and that’s when everything changed. And not like the we fell happily in love and our lives are some romantic novel and we don’t know what we’d do without each other kind of change. More like the how dare you have your own life plans that don’t match perfectly with mine. Ughhh, you mean to tell me I have to give up things I’ve been working towards for the last 10 years. I can’t have three kids because I have only ever planned for two. I can’t live in Indiana, well because let’s face it, it’s Indiana for crying out loud. I can’t let you hang your precious autographed jersey there because it doesn’t match my décor. Yeah, that’s kind of how I felt at first. I know, what a selfish jerk.

So here I am thinking ‘oh crap, now I gotta decide between love or my dreams,’ and my mother’s voice keeps playing in my head, ‘now don’t you ever change your life for some boy.’ So I thought, ‘you’re right momma, no boy is worth missing a step on the life journey I’ve planned for myself.’ So I dumped him. End of story. (Now I know you’re secretly happy because ha ha little miss perfect doesn’t get her way; she’s so turning into the crazy cat lady in 10 years.)

Now just hold on a minute. What happened to the whole love trumps everything concept? I mean that’s what every romantic comedy has ever taught us, right? Well guess what, the movie writers didn’t just make that crap up. It really happens. I learned quickly that change is inevitable. Whether you like it or not. Whether it’s good or bad. Whether there’s a reason for it or not. I was so scared that it would mean I failed at life if I didn’t do everything I set out to do. That giving up any goal would be just that—giving up. But then I started to realize that having a life with someone else didn’t mean giving up my personal goals for theirs. It meant learning to compromise. It meant that now I have so many new goals and that I have someone else to work on those goals with.

So four years later and we’re still going strong and we still have to work hard every day to adjust to all the changes going on in our lives. We haven’t even hit the biggest obstacles in life yet. But I think we’re both pretty prepared for those changes when they come. (So long as he remembers that I’m always right, of course.)

Don’t Worry Be Happy

Here’s another guest post written by a student in my Leading Change course at Purdue. This post is written by Paul Middleton, a Purdue student from San Diego who is majoring in aviation.

A lot of the time in life we get caught up in unnecessary stress and forget that it’s not the end of the world. We need to do a better job of relaxing, especially in the work environment. Statistics have shown that the more relaxed a person is the happier they tend to be. In correlation the happier a person is the more productive they will be.

So in this segment I have provided you with some of my own personal tips as well as songs that help me relax.

Relaxation Tips:
• Watch a funny movie
• Listen/Sing/Dance to music
• Set aside 5 or 10 minutes (If not more) a day for yourself
• Take up some sort of physical exercise (Yoga)
• Hop in the Jacuzzi / Take a bubble bath
• Clean your inbox daily (don’t let it get cluttered)

Songs to help you relax:
•Bobby McFerrin
   Don’t Worry Be Happy

•Enya
   Caribbean Blue
   Watermark

• Classical Music
   Beethoven

Elevator Music
  

Hope it helps.

How Our Thoughts Shape Our Performance

Henry Ford once said, “Whether you think you can or whether you think you can’t, either way you are right.” And I believe him!

Examples abound. Take a look at this video of Roger Bannister, the first person to break the 4 minute mile on May 6, 1954. Up until this time, it was common knowledge that it was impossible for a man to run a mile in under 4 minutes. Scientists who studied anatomy concurred. Medical professionals were in full agreement. And athletes, believing it so, ran accordingly.

As you watch the video, Roger Bannister narrates, giving us a unique perspective into what his mind was thinking as his body was performing. Quite interesting to note that he was experiencing the feeling of ease, of effortlessness, and at the same time: peak performance. American psychologist Mihaly Csikszentmihalyi (Mee-high CHICK-sent-me-high-ee), calls this “flow.” In a nutshell, Mihaly studied the mind, happiness, creativity and coined this state called “flow”. Flow is a time when you are completely absorbed in the task, fully present, when time slows down and performance peaks. You might also hear folks call this “being in the zone” or “in the groove”. To see Csikszentmihalyi’s TED talk on flow, click here.

The mind is a powerful influencer on the results we experience. And I am not talking about “intellect” but the mental state that accompanies us as we take on a challenge. What do we believe about our ability? What does our inner voice tell us? Can we relax into higher performance, totally focus and dismiss the voice in our mind that creates doubt and insecurity?

There is no greater time that our inner beliefs shape our outcomes than in times of change and transition. We are in new territory – and often the voice in our mind turns the volume up and begins to play tracks that might sound like these:

  • “Who are you to think you can do this?”
  • “You are not smart enough to do this.” (Or substitute strong, young, old, connected, ready, rich, networked, credible, or many others.)
  • “People will see through you – you are a fraud.”
  • “How many times have you failed? This will be another one.”

In other words, we self sabotage, often before we even get started! Entire books have been written on how to create an inner mental state (I highly recommend Csikszentmihalyi’s book Flow: The Psychology of Optimal Experience). Let me provide you with a few actions that work for me:

  • Begin to notice your thoughts. It is easier to do this when you find some quiet time and just observe. As you do this more and more, you’ll begin to become more conscious about those unconscious thoughts flying through your head.
  • Without judging, release the thoughts that don’t serve you well.
  • Replace these thoughts with a thought that serves you better. Craft a few statements or affirmations in advance – and immediately swap them out. You notice your thought telling you “This is hard and I’m not capable.” You release this thought and replace it with “This is challenging and I am up to that challenge.”

With time, practice and repetition – you’ll find that your inner voice begins to change its tune. And when it does – you are much more likely to accomplish what you’ve set out to do.

“A man is but the product of his thoughts what he thinks, he becomes.” By Mahatma Gandhi

Super Bowl Ads Trumpet Transformation

Today my Entrepreneurship students at Purdue voted on their top Super Bowl ads. Our goal was to examine a few of the top ones and determine what made them “sticky”, per the Chip & Dan Heath model.

As I listed the top 10, it struck me how many of the top ads were also about transformation. As it turns out, the one both sessions selected as the “stickiest” was VW’s  “The Dog Strikes Back”.  The VW transformation story is told through the eyes of a dog that longs to chase it. But alas – the dog is too plump to even make it out of the doggie door. We witness the transformation  – the stair work, the swim laps, the will to refuse tasty morsels right before the dog’s nose on the floor. And the dog prevails – with a leaner body that glides through the doggie door, leaps through the trees and catches up to the VW of his dreams.

Classic transformation – here are the elements:

  • The Vision” – or the compelling future that pulls you into action.
  • Acknowledgement of the Current Reality” – even if painful. The look into the mirror in which the hard truth is owned.
  • Continual work over time” – taking steps that enable the transformation, one at a time, over and over. Not one big thing – but a series of incremental nudges in the right direction.
  • The Will to Carry On” – in spite of temptation.
  • “The Transformation Realized” – the thrill of reaching the vision.

Just as in life, the real transformation story lies in the day-to-day actions that require repletion, will and persistence to take us, one step at a time, into the transformation we desire. We want to believe in immediate transformations  – however the hard truth is that transformation is a series of painstakingly slow and deliberate steps in the right direction.

So when you find yourself saying, “Someday we will….” Or “In the future…” or “When (this happens), I’ll be able to” – STOP. Instead ask: What is the one small thing I can do today that takes me one step closer to where I want to be?”

I want the Thick and Juicy Steak Burger

Today student Kristen Gilbert writes a blog post exploring her thoughts on comments from a guest speaker, Chip Neidigh of Catalyst OC.  Kristen’s home base is in Dallas, TX, is in the school of Health Sciences and is a member of the Purdue swim team.

Okay, well maybe not (I’m not really a fan of red meat), but something raw, tasty, solid, and specific would be just fine.

While all of our guest speakers were beneficial in further explicating certain change topics, Chip Neidigh definitely stood out in my mind because of his methodology in explaining things and engaging us (which was actually his key point of that night). I thought his metaphor of food was particularly effective (especially for me since I thoroughly enjoy eating) because it was sticky and memorable. He talked about how to properly speak with your employees about upcoming changes in a way that allowed them to be a part of the change, and put
their “fingerprints” on it. He stressed the importance of moving from general (mushy) ideas to the specifics (solid), and from safe (bland) statements to riskier (tastier) ones. And then what do you get? STEAK.  Omnomnom. When people are given the hard facts about what types of changes will be taking place, and are presented with the opportunity to discuss them, they can be confident in what lies before them. This can help to eliminate any insecurities or doubts that they may have, and create a more effective workplace.

Furthermore, he used tactics like the “5-finger method,” that proved to be a quick and easy way to see how involved each of us were in the discussion. This technique also ended up being implemented in other group presentations later on in the class, along with the concept of “fingerprints.”

So, all in all, you could definitely say Chip was engaging, and what he said did stick with us. Thanks for the food metaphors, Chip! :)