Communication in Times of Change

Welcome to guest blogger Myra Cocca!

Running a division or an entire organization or company is tough, but when it is going through significant changes, the challenges become even greater. And today, given business dynamics, what organization isn’t going through a lot of change?!

While the temptation is to help “the organization” go through change, as a leader you must also help “the people” through the change: your employees, vendors, suppliers and other audiences that the change impacts. After all, people change (or not, as the case may be) organizations.

The facts bear it out:  Companies that keep their employees engaged are able to withstand change better. According to research done by Towers-Watson in 2009/2010, companies that communicate with courage, innovation and discipline, especially during times of economic challenge and change, are more effective at engaging employees and achieving desired business results.

Here are some practical recommendations when guiding people, notably employees, through change:

  • Listen.
  • Assess employees’ readiness for change.
  • Establish milestones and measurements.
  • Identify change agents, skeptics and critics.
  • Provide counsel to leadership on the realities.
  • Identify your key messages about the change. These messages should help employees understand the forces of change – “the why.” They should also identify challenges and opportunities – the “what’s in it for me” (WIIFM) – for employees.
  • All of the above are planning steps to communicating the change. When communicating, repeat key messages using many communication tools. One important tool is storytelling. Concrete stories about how the change is making a difference are powerful and can help reinforce the behaviors you want to see.
  • Celebrate milestones. Celebrate people!

Many change models are available to guide you through significant change. Research done by John Paul Kotter, Harvard Business School professor and an authority on leadership and change, offers eight steps to change. As a communicator, I particularly value Kotter’s emphasis on establishing an urgency for change. This is so important, especially when radical change is needed to quickly turn around a company. In his model, he also focuses on the importance of establishing a vision and generating short-term wins for change efforts.

Communicating change is difficult – no question about that. But, with some practical steps in hand and perseverance, your organization will be a step ahead.

IronStrike, www.IronStrike.biz, helps executives, companies and organizations navigate change through effective employee and leadership communications.

 

Not Communicating IS Communicating

The urge to “not say anything” is powerful. Especially when:

• We don’t know what to say
• The situation is messy or difficult
• We anticipate that people will be upset
• We don’t have a perfect answer

When leaders don’t communicate it says:
• “I’m afraid.”
• “I’m hiding from the hard reality.”
• “I don’t know.”
• “The reality it too difficult to talk about.”
• “I don’t trust your ability to handle difficult news.”’

Those are just the times in which leaders do need to say SOMETHING. Even if it is:
• “I don’t know, but I’ll find out.”
• “I know this is hard, but we need to talk about it.”
• “I don’t like the situation either, but it IS our current reality and we need to deal with it.”
• “I don’t have a solution, but trust that together, we can figure it out.

It is far better to have these discussions, that to choose NOT to say anything, because not communicating speaks volumes on its own.

The Power of Systems

Often time we are perplexed about peoples’ actions. We ask, “Why would they do that?” “What are they thinking?” When that happens, especially in groups of people, you might want to step back from questioning individual motivations and ask what types of structural dynamics are at play. Systems, structures and rewards are powerful, yet often overlooked elements that shape behavior, actions and ultimately results. Very seldom are they designed with intention and a holistic perspective. All too often they appear immutable.

Take for example the current gridlock in Washington, D.C. Politicians pledge to work with the country’s best interest in mind rather than pursue partisan politics. The rhetoric during election time is “reaching across the aisle” and working toward long term solutions. There is much bashing of the other party’s inability to resolve longstanding issues, yet newly elected politicians quickly fall prey to the same actions.

Systems at work! Everything about our political system is focused on pitting one party against the other, both in the short term and in positioning for the next election. It’s awfully hard to take courageous, global, long-term actions when the reality is that in the short term brings reelection, and voters who expect you to look out for them. Used to be, when communication took days rather than seconds, legislators had a bit of a buffer. Now our new systems of instant sound bite communication also works to undermine thoughtful solutions and negotiations. Everything is real time and viral.

The behavior we are getting is a perfect outcome of the systems in play.

Plan, Then Execute… Right?

Welcome to Guest Blogger Don Tinney, of EOS Worldwide!

We want a healthy, happy life of abundance.  That’s true for our businesses as well.  We want businesses that allow us to pursue our passions, affect the world in a positive way and make enough money to keep us doing what we love for as long as we want.  So how do we achieve that?

The prevailing counsel would have us all start with planning.  Make your plan … work your plan. I’ve heard it for over 30 years.  It sounds so simple and logical.  So why do so many people and companies fail to achieve what they want?  I can assure you, it isn’t for the lack of planning.

Most of us gravitate towards envisioning first, because it’s what we’ve been told to do, and because it’s exciting to dream and make plans.  The problem is, most of us tend to be very weak at execution – working our plans.  After failing to execute time and again, we stop envisioning and planning.  What’s the point if we aren’t going to follow through to achieve what we envision?

“Vision without traction is merely hallucination.”  (Gino Wickman, TRACTION, Get a Grip On Your Business)  Seeing what we what without achieving it is disheartening to all.  For that reason, we need to start with execution first, planning second.  I know it sounds crazy on the surface, but give me your blind faith for a moment.

Four things need to be in place to make us better executers.  Then we can make our plans with the confidence we will actually achieve them.

1)     We need clear accountability. Who will be responsible for what?  We first clarify what we need to do – the functions of our business.  For each unique function, we define a “seat” in our organization.  We then clarify the specific roles or responsibilities for each seat so each person knows exactly what will be expected of them if they take the seat.  Finally, we place the right person into each seat based upon their passion for the seat and their capacity to excel at doing what the seat requires.

2)     We need to prioritize. We can’t do everything we want to do, and we certainly can’t do everything everyone else wants us to do.  If we are going to succeed, we have to be comfortable saying no to many things.  This is a discipline that must be preserved if we want to enjoy sustained achievement.  Less is more.

3)     We need consistent meetings – same day each week, same time, same agenda, starting on time and ending on time.  We call that a Meeting Pulse™, meeting for 90 minutes each week (with a specific agenda to resolve issues and produce traction), 1 full day each quarter (to review performance, prioritize and remove obstacles) and 2 full days each year (to do our planning).  Meeting consistently with the right agenda keeps our people connected and synchronized to produce desired outcomes.

4)     We need to track our progress. We put all our subjective feelings and egos aside and define a handful of activity-based measurables to objectively track our progress every week.  This keeps us honest, clear and accountable.  At any moment, we know where we are and can predict accurately where we are going to be.

With passionate, capable people in the right seats, priorities set and meetings and measurables in place, we can now define a shared vision and achieve it.

To learn more about Traction: Get a Grip on Your Business by Gino Wickman, click below:

 


What To Shed

Part of transformation is leaving something behind. Otherwise you have not truly changed – you are only carrying a bigger backpack. The question is what to shed. What can you do without in order to have more of what really matters. It may be more time, more money, more enjoyment or more satisfaction. That most likely will involve less of something.

Here is a list for starters:

  • What work are you doing that doesn’t really matter to your customers? To you?
  • What can you delegate?
  • What can you stop doing, which won’t really matter?
  • What can you do less of or with less effort and still get similar results?
  • What relationships do you need to sever? Cut back on?
  • What groups or committees or tasks forces are you only giving lip service to?
  • What beliefs do you need to let go of?
  • What thought patterns slow you down?
  • How many of your belongings could you move out of your life and reap the benefit?
  • What time wasters could you eliminate?
  • What in your day is high maintenance and low payback?

Tell us what you’ve eliminated from your life to make more for what really matters.

 

Are You a Great Leader?

Welcome guest blogger Mary Lore!

In my experience, most executives and managers say they want to be a great leader. Yet, when I ask them what being a great leader looks like, they can’t tell me.

Many tell me what a great leader doesn’t look like. Many criticize themselves for not being a great leader or say they could be a better leader. Some are able to list a few characteristics. Rarely can they tell me what these mean or look like.

If I can’t envision or describe what being a great leader looks like, how can I become a great leader? Or know when I am? It’s hard to get there when I don’t know where “there” is.

To say ‘I want to be a great leader’, ‘I will be a great leader’ or ‘I strive to be a better leader’ does not make me a great leader. It’s practicing being a great leader that makes me a great leader.

What if you took a moment to re-invoke the state of wonder and wonder what being a great leader looks like? Be specific. For example: If I inspire people, What could I do? How could I be during the moments of my day? When I get up in the morning? When I arrive at work? When I do my walk-arounds? When I eat my meals? When I exercise? Before, during and after a phone call, a 1-1 meeting, a company-wide meeting? When we get bad news? When we get good news? When I evaluate performance? When I review financial information? When I write an email? When I set my calendar? At the end my day?….

Write it down. Say it out loud, first thing in the morning, last thing at night, when you’re in your highest states of consciousness. Then, as “stuff” happens during your day, take a moment to wonder, “If I am the highest and best vision of myself as a leader, what can I think, say or do right now?”

And then practice being a leader. Practice makes permanent!

So tell me—Are you a great leader?

 

© 2011 Mary J. Lore and Managing Thought LLC. All rights reserved

Mary Lore, the founder and CEO of Managing Thought LLC, is an internationally recognized thought leader, public speaker, and executive mentor.

Find Mary at http://www.managingthought.com/

 

 

5 Delegation Disasters

There is a fine art to delegation. When done well, it evens the workload, helps develop new skills, is a vote of confidence and can prepare people for additional responsibilities.
Done poorly is can result in poor results, extra effort, resentment and frustration.
Here are 5 things you want to AVOID when delegating:
1. Hoarding. Delegating only the mundane work or the work you don’t want to do. Delegate some plum assignments. Give people some tasks to do that allow them to shine.
2. Fuzziness. Being unclear on the task, the outcomes, the deadlines and your expectations. As with many things in life, how it starts is how it goes. The better you set the task up – the better the outcomes you’ll get.
3. Micromanaging. Set it up clearly. Define your non-negotiables. And then get out of the way.
4. Narcissism. Expecting that someone will do it “just like you.” They won’t – so get over it. In fact, they may even do it better than you.
5. Dumping. Delegation does not mean dump and run. It frees you from doing a specific task, but that does not mean you don’t have to do anything. You have to do different things. Consider coaching and providing feedback, reviewing progress at regular intervals, and conducting an “after action” review to solidify learning.

What if we reframed “BUSY?”

What if:

  • We stopped equating busy with important?
  • We asked ourselves if we are busy doing the RIGHT things?
  • We began to think of too busy as poor time management?
  • Being frazzled and overextended was seen as a problem with a loss of focus on priorities?
  • We knew the point at which extra effort did not equal better outcomes?
  • We let go of the possibility of perfection?
  • We spent more time “being” than “doing?”

I know all the questions….I ask them to myself all the time. Wish I was better at the answers….that is my  journey.

 

Group Dynamics in Teams

Welcome to Guest Blogger Karen Valencic!

A compelling vision isn’t enough.

If the dynamics of a team are not productive, vision in itself will not compensate for the dysfunction.  While a compelling vision is crucial for commitment, I find there are two other things necessary to create functional group dynamics.

1.  A clearly articulated intention about behavior. I call this a Values Credo.   An agreement about ‘how’ team members treat each other.   A short list of ‘yes’ or ‘no’ questions works extremely well.   Examples:  Do you care about and respect me?  Do you have my back?  Can I trust you?   Are we having fun?  (Make note: pronouns, I, we, and you, should be interchangeable.)

When team members create a collective Values Credo, it provides an easy way for them to identify and speak up about dysfunctional behavior.

2.  The willingness and skill to engage in creative conflict. The most dominant people often set the cultural tone of a team.   This is great if you have positive, enlightened dominant people.   It is a disaster if the dominant people are negative and controlling. A Values Credo helps set the cultural tone.  Engaging the less dominant people is the tricky part of building functional teams.  Equipping everyone with skills to engage in conflict fosters innovation and keeps the passive aggressive behavior to a minimum.

So, leaders, a compelling vision isn’t enough to create a functional team.   Ironically, a compelling and passionate vision can actually create more dysfunction without the two items mentioned.

Karen Valencic, founder of Spiral Impact

http://www.spiralimpact.com

Karen@karenvalencic.com

 

Non-Financial Wealth

We just had the final session for my certification in Masterful Coaching. Since March we’ve been focused on business and leadership challenges, defining an impossible future, feedback on politics, and building a team. We’ve covered how to measure progress, how to manage time, and how to make executive decisions.

And then we hit the final topic: Achieving Non-Financial Wealth. We talked about families and health and doing what really mattered to each of us.

A funny thing happened – the energy changed in a positive way. There was a sense of higher purpose and of having priorities in the right place. I heard passion, love and connection.

This is an interesting topic – non-financial wealth. What does your bank account in things like love, joy, happiness and well being look like? Have you made a deposit lately?